Frequently Q&A

Imago Randau Harmoni is is a company based in Indonesia that owns the Imago Honey brand. dedicated to providing high-quality, pure honey sourced directly from the forest. We are committed to offering a natural and unadulterated product, bringing you the goodness of the wild.

Imago honey is  sourced from pristine forests, ensuring that it is free from pollutants and chemicals. We partner with local beekeepers who follow sustainable and ethical beekeeping practices.

Yes, all our honey is 100% pure and natural. We never add any artificial additives, preservatives, or sweeteners. Our honey is as close to nature as it gets.

Our honey is harvested using traditional and environmentally-friendly methods. We take care to minimize our impact on the bees and their natural habitat.

Our honey is special because of its unique taste, quality, and the pristine environment in which it is harvested. It’s the result of the hard work of local beekeepers who are passionate about their craft.

Yes, we offer a variety of honey products, each with its own distinct flavor profile, depending on the flowers and trees the bees forage on. Check our product range to discover the different types we have available.

 We are committed to sustainability. Our honey is harvested in a way that ensures the well-being of the bees and the preservation of their natural habitats.

Yes, Imago  has been certified by BPOM (Badan Pengawas Obat dan Makanan), ensuring our product quality and safety for your consumption.

Yes, Imago  honey is halal certified by the Indonesian Council of Ulama (Majelis Ulama Indonesia).

Imago  should be stored at room temperature in a dry place, away from direct sunlight and heat sources. Avoid storing it in the refrigerator, as this can cause the honey to crystallize and change texture.

 

Special For ITOX Honey, it should be stored in Chiller for a better teste, as it contain fresh lemon, fresh red ginger and cinnamon.

Imago  honey is not suitable for vegans, as it is produced by bees. However, it is suitable for vegetarians who consume honey.

Imago  honey is known for its potential health benefits, including antibacterial and anti-inflammatory properties that exist naturally in honey as well as some of its ability to soothe coughs and sore throats. However, it’s important to note that these benefits are not guaranteed and may vary from person to person.

Yes, our honey can be used in cooking and baking as a natural sweetener and flavor enhancer. It’s a great alternative to refined sugar and can be used in a variety of recipes, from marinades and dressings to desserts and snacks.

No, Imago  or any other honey is not safe for babies. Babies under 18 months should not consume honey as their immune systems are not yet fully developed, making them more vulnerable to infections, including botulism. It is recommended that infants only consume breast milk or formula for the first 6 months of life, and then gradually introduce solid foods.

Yes, we received custom hampers for any kind occasion, like corporate gift, wedding souvenir, birthday gift etc.

Imago  products are available both online and offline marketplace.

For online purchases you can shop via our websiteTokopedia Official StoreShopee Official Store,

For offline purchases, our products are available at retailers in Jabodetabek area Kemchick Pasific Place, Hana Mart Cikarang, Nur Corner etc.

You can contact our Imago  customer support by emailing info@imagorandauharmoni.co.id or using the contact form on our website.

The shipping time depends on the courier you choose and your location in Indonesia. We offer multiple shipping options such as JNE, TIKI, LION PARCEL, SICEPAT, GOJEK, GRAB, etc. and you can choose the one that best fits your needs. Once your order has been shipped, you should receive a tracking number to monitor the delivery status via email or in your profile page.

Yes, you can track your order using the tracking number provided by the shipping courier. We will send you the tracking number via email and you can also find it in your profile page. The tracking information will be updated regularly to keep you informed about the delivery status.

We do not accept returns unless the product is defective or damaged during shipping. If you receive a defective or damaged product, please contact our customer support within 3 days of receiving the order to arrange for a replacement. For more information about our policy, you may visit our policy page.

We occasionally offers discounts and promotions on our website and social media channels. Be sure to subscribe to our website or follow us on social media to stay updated on our latest offers.

We currently only ships within Indonesia. However, we may expand our shipping options in the future, so be sure to check our website for updates.

No, you cannot cancel your orders after making payment.

Although creating an account is not required to shop at Imago ‘s website, we highly recommend that you do so. By creating an account, you can easily track your order history, save your shipping and billing information for faster checkout, and receive exclusive offers and promotions. Creating an account is quick and easy – simply click on the ‘Register’ button at the top of the page and follow the prompts.

Yes, we offer wholesale and bulk purchasing options. Please reach out to our team for more information and pricing details.

If you have any other questions or need more specific information, please don’t hesitate to reach out to our customer support team. We are here to help and provide you with the best honey products and service possible.